For more than 80 years, Grange has delivered on our promise to provide high quality protection to our policyholders while being a stable, predictable partner to our agents. Over the past year, we continued to deliver on that foundational promise but with an eye to the future, too.

The products, services and people we invest in year after year each play a critical role in our continued growth and success. In 2015, together with our agent partners, we generated an all-time high of $1.3 billion in premium and delivered an enterprise net combined ratio (NCOR) of 98.7%. In addition, we achieved record year-end surplus of $1.1 billion. With focus, we achieved a profitable year for the business despite our industry’s challenging economic and competitive environment.

Across our business segments — Personal Lines, Commercial Lines and Grange Life — we brought new, competitive products to market to fuel our agents’ business growth while meeting the full spectrum of insurance needs for policyholders. We continued to maximize our relationship with our affiliate, Integrity Insurance, to better serve our agent and customer base throughout our 13-state footprint.

We hit several big milestones in our work to deliver exceptional service and Ease of Doing Business®. We introduced a redesigned, mobile-friendly website that offers an improved experience for our policyholders. And we continue to enhance our quoting platform GAINWeb® for agents, which is consistently recognized as one of the easiest to use in the industry.

When considering the impact of technology on the broader marketplace, though, we have to acknowledge that the idea of high quality service is quickly evolving. Mobile device usage, web shopping and social media are reshaping service expectations and shopping preferences for both personal and business consumers. The world is changing. Consumers are changing. We as an industry must be changing, too.

In 2015, we challenged ourselves and our agents to evolve to address these market shifts head-on. The result is a clear vision for the future, one that will help us transform and modernize as a company.

In 2016, we’ll continue to make focused investments and grow areas of the business that hold the most untapped potential, especially in Commercial Lines. We’ll also begin to invest in technology that supports an easier way of doing business digitally for both our agents and policyholders.

I’m excited about what the future holds for Grange. Thank you to our more than 5,000 agent partners and 1,400 associates for being a part of the journey forward.

John Ammendola

President & Chief Executive Officer