A GREAT EXPERIENCE

FOR OUR INDEPENDENT AGENTS & OUR POLICYHOLDERS.

Whether it’s our best-in-class quoting platform, our MyGrange online customer portal or our mobile claims apps, Grange remains connected to agents and customers, providing a simple, straightforward online experience.

OUR COMMITMENT TO YOU.

EASE OF DOING BUSINESS®

This was at the forefront of our efforts in 2016. Our relationships with our independent agents and policyholders have never been more important. Throughout 2016 we collected and analyzed more feedback than ever before. Whether it was in person, via surveys or focus groups, with agents or policyholders, this feedback gave us increased insight into the opportunities we have to improve the agent and customer experience.

In support of improving the customer experience and delivering Ease of Doing Business, we made improvements to our MyGrange customer portal to ensure that policyholders who wish to self-serve, can do so effortlessly online. We also enhanced our billing processes to support the agent and customer experience. These improvements made it even easier and more intuitive for customers to make online payments, review payment history, sign up for EasyPay and view and print ID cards.

Our Easy Snap Photo App, Immediate Repair and Open Shop programs rolled out in 2016 offering customers easy-to-use solutions that simplify the claims process and lead to higher satisfaction ratings. Our Claims Recovery team set a new Grange record, recovering more than $28 million!

We’ll continue to leverage agent and customer feedback in 2017 to become better partners for our independent agents and provide the best experience for our customers.

Linda Roubinek,

Chief Customer Interactions Officer

“At Grange, a great customer experience combines cutting-edge technology with a personal touch. Putting those two experiences together during every interaction is what we strive for.”

PROVIDING PEACE OF MIND

In 2016, Grange again offered top-notch claims service that excels even in the toughest of times. With specialized claims associates who focus on personal and commercial products we delivered more efficient and higher quality service.

As consumer expectations continue to rise around online self-service, we continue to make positive strides to make the claims experience as seamless as possible. Our Claims Easy Snap Photo App was launched in all 13 states last year and was popular and effective with more than 70% of estimates completed and paid within 72 hours of receiving the photo.

While our new app was a hit with customers, internal improvements also had an impact on improving our claims service throughout 2016. We identified and triaged complex casualty claims while training our associates in critical thinking skills.

In December, our Grange Preferred Shop Program was rebranded to Premier Choice Network. Premier Choice training sessions prepared associates on how best to anticipate customer needs and highlight network benefits that help create an effortless claims experience. We’ll continue to provide customer choice and peace of mind on vehicle repairs, while increasing our focus on customer experience.

Put these internal and external improvements together and Grange offers a claims experience second to none for policyholders and a trusted partnership for agents.

Grange Mutual Casualty Group which includes Grange Mutual Casualty Company, Grange Indemnity Insurance Company, Grange Insurance Company of Michigan, Grange Property & Casualty Company, Trustgard Insurance Company, Grange Life Insurance Company, Integrity Mutual Insurance Company and Integrity Property & Casualty Insurance Company. Coverages and discounts described herein may not be available in all states and policies are subject to underwriting guidelines. All life policies are underwritten by Grange Life Insurance Company, Columbus, Ohio, and are subject to underwriting approval. Please contact a local independent Grange agent for complete details on coverages and discounts.

Grange Mutual Casualty Group which includes Grange Mutual Casualty Company, Grange Indemnity Insurance Company, Grange Insurance Company of Michigan, Grange Property & Casualty Company, Trustgard Insurance Company, Grange Life Insurance Company, Integrity Mutual Insurance Company and Integrity Property & Casualty Insurance Company. Coverages and discounts described herein may not be available in all states and policies are subject to underwriting guidelines. All life policies are underwritten by Grange Life Insurance Company, Columbus, Ohio, and are subject to underwriting approval. Please contact a local independent Grange agent for complete details on coverages and discounts.

Linda Roubinek,

Chief Customer Interactions Officer

A GREAT EXPERIENCE

FOR OUR INDEPENDENT AGENTS
& OUR POLICYHOLDERS.

Whether it’s our best-in-class quoting platform, our MyGrange online customer portal or our mobile claims apps, Grange remains connected to agents and customers, providing a simple, straightforward online experience.

OUR COMMITMENT TO YOU.

EASE OF DOING BUSINESS®

This was at the forefront of our efforts in 2016. Our relationships with our independent agents and policyholders have never been more important. Throughout 2016 we collected and analyzed more feedback than ever before. Whether it was in person, via surveys or focus groups, with agents or policyholders, this feedback gave us increased insight into the opportunities we have to improve the agent and customer experience.

In support of improving the customer experience and delivering Ease of Doing Business, we made improvements to our MyGrange customer portal to ensure that policyholders who wish to self-serve, can do so effortlessly online. We also enhanced our billing processes to support the agent and customer experience. These improvements made it even easier and more intuitive for customers to make online payments, review payment history, sign up for EasyPay and view and print ID cards.

Our Easy Snap Photo App, Immediate Repair and Open Shop programs rolled out in 2016 offering customers easy-to-use solutions that simplify the claims process and lead to higher satisfaction ratings. Our Claims Recovery team set a new Grange record, recovering more than $28 million!

We’ll continue to leverage agent and customer feedback in 2017 to become better partners for our independent agents and provide the best experience for our customers.

Linda Roubinek,

Chief Customer Interactions Officer

“At Grange, a great customer experience combines cutting-edge technology with a personal touch. Putting those two experiences together during every interaction is what we strive for.”

PROVIDING PEACE OF MIND

In 2016, Grange again offered top-notch claims service that excels even in the toughest of times. With specialized claims associates who focus on personal and commercial products we delivered more efficient and higher quality service.

As consumer expectations continue to rise around online self-service, we continue to make positive strides to make the claims experience as seamless as possible. Our Claims Easy Snap Photo App was launched in all 13 states last year and was popular and effective with more than 70% of estimates completed and paid within 72 hours of receiving the photo.

While our new app was a hit with customers, internal improvements also had an impact on improving our claims service throughout 2016. We identified and triaged complex casualty claims while training our associates in critical thinking skills.

In December, our Grange Preferred Shop Program was rebranded to Premier Choice Network. Premier Choice training sessions prepared associates on how best to anticipate customer needs and highlight network benefits that help create an effortless claims experience. We’ll continue to provide customer choice and peace of mind on vehicle repairs, while increasing our focus on customer experience.

Put these internal and external improvements together and Grange offers a claims experience second to none for policyholders and a trusted partnership for agents.

(800) 422-0550

Grange Insurance

671 S. High Street

Columbus, OH 43206

Grange Mutual Casualty Group which includes Grange Mutual Casualty Company, Grange Indemnity Insurance Company, Grange Insurance Company of Michigan, Grange Property & Casualty Company, Trustgard Insurance Company, Grange Life Insurance Company, Integrity Mutual Insurance Company and Integrity Property & Casualty Insurance Company. Coverages and discounts described herein may not be available in all states and policies are subject to underwriting guidelines. All life policies are underwritten by Grange Life Insurance Company, Columbus, Ohio, and are subject to underwriting approval. Please contact a local independent Grange agent for complete details on coverages and discounts.

A GREAT EXPERIENCE

FOR OUR INDEPENDENT AGENTS
& OUR POLICYHOLDERS.

Whether it’s our best-in-class quoting platform, our MyGrange online customer portal or our mobile claims apps, Grange remains connected to agents and customers, providing a simple, straightforward online experience.

OUR COMMITMENT TO YOU.

EASE OF DOING BUSINESS®

This was at the forefront of our efforts in 2016. Our relationships with our independent agents and policyholders have never been more important. Throughout 2016 we collected and analyzed more feedback than ever before. Whether it was in person, via surveys or focus groups, with agents or policyholders, this feedback gave us increased insight into the opportunities we have to improve the agent and customer experience.

In support of improving the customer experience and delivering Ease of Doing Business, we made improvements to our MyGrange customer portal to ensure that policyholders who wish to self-serve, can do so effortlessly online. We also enhanced our billing processes to support the agent and customer experience. These improvements made it even easier and more intuitive for customers to make online payments, review payment history, sign up for EasyPay and view and print ID cards.

Our Easy Snap Photo App, Immediate Repair and Open Shop programs rolled out in 2016 offering customers easy-to-use solutions that simplify the claims process and lead to higher satisfaction ratings. Our Claims Recovery team set a new Grange record, recovering more than $28 million!

We’ll continue to leverage agent and customer feedback in 2017 to become better partners for our independent agents and provide the best experience for our customers.

Linda Roubinek,

Chief Customer Interactions Officer

“At Grange, a great customer experience combines cutting-edge technology with a personal touch. Putting those two experiences together during every interaction is what we strive for.”

PROVIDING PEACE OF MIND

In 2016, Grange again offered top-notch claims service that excels even in the toughest of times. With specialized claims associates who focus on personal and commercial products we delivered more efficient and higher quality service.

As consumer expectations continue to rise around online self-service, we continue to make positive strides to make the claims experience as seamless as possible. Our Claims Easy Snap Photo App was launched in all 13 states last year and was popular and effective with more than 70% of estimates completed and paid within 72 hours of receiving the photo.

While our new app was a hit with customers, internal improvements also had an impact on improving our claims service throughout 2016. We identified and triaged complex casualty claims while training our associates in critical thinking skills.

In December, our Grange Preferred Shop Program was rebranded to Premier Choice Network. Premier Choice training sessions prepared associates on how best to anticipate customer needs and highlight network benefits that help create an effortless claims experience. We’ll continue to provide customer choice and peace of mind on vehicle repairs, while increasing our focus on customer experience.

Put these internal and external improvements together and Grange offers a claims experience second to none for policyholders and a trusted partnership for agents.